Your Questions Answered

How long will it take for my order to ship?
Your purchase will ship in the order it was received. Orders will typically ship between 1-3 business days. *Busy holiday season may be slightly longer.*

Can I return my order?
We do not allow refunds or returns for a change in mind on the goods you have ordered, and we are unable to offer refunds as a result of delayed shipping. We also do not accept returns on sale items or gift cards.

Are the crystals real?
All crystals are 100% genuine. Synthetic or man-made crystals are always labeled as such. 

The crystal I received is not the one(s) in the listing picture?
Every crystal varies in size, shape, and color. No crystal is the exact same as another and that is what makes the beauty of a crystal. 

What currency are your prices listed?
Prices are listed in USD

I put an incorrect address. Now what?
Please make sure before purchasing that your address is correct. If you accidentally put a wrong address please contact me immediately. I tend to ship very quickly and if I do not know it's likely your order will be sent out to the address given. If the order does ship out to the wrong address, please contact your local post office to see how they can help! If a package comes back to me due to an incorrect address, it is the buyers responsibility to pay for postage again.

My package says it's delivered but it isn't here. Now what?
Please check your order to make sure you entered the correct address. It could have been shipped to a previous address. Or, make sure that no one has grabbed your mail- like a family member, etc. and forgot to tell you. Also your package could possibly say delivered but is actually still on the truck. If concerned please call your local post office.

Damaged packages
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Lost/Stolen packages
Once my local post office has scanned your package and has it in their possession. We cannot be held responsible for any mishaps. If the package says delivered but is not at your home, or is truly missing after waiting, please contact your local post office. Please contact us with your order number) as well to see if we are able to assist. An insurance claim may need to be filed.